1. Introduction
V-sys Limited ("V-sys", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including vWork, vOffice, and vMarket (collectively, the "Services").
2. Information We Collect
2.1 Personal Information
When you register for an account or use our Services, we may collect:
- Name, email address, and phone number
- Date of birth (for account verification)
- Profile picture
- Payment and billing information
- Organization and tenant information
2.2 Usage Data
We automatically collect certain information when you use our Services:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and features used
- Date and time of access
- Referring URLs
2.3 Content Data
We process data that you upload, create, or store through our Services, including:
- Business data stored in vWork (databases, records, files)
- Documents created or edited in vOffice
- Product listings and transactions in vMarket
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Send service-related communications and updates
- Provide AI-powered features (vAI) when requested
- Ensure security and prevent fraud
- Comply with legal obligations
- Analyze usage patterns to improve user experience
4. AI Data Processing
When you use our AI features (vAI), your data may be processed by AI models to provide the requested functionality. We ensure that:
- AI processing is only performed when you explicitly request it.
- Your data is not used to train third-party AI models without your consent.
- AI-processed data is handled with the same security standards as all other data.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our Services (e.g., cloud hosting, payment processing).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given explicit permission.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Multi-tenant data isolation ensuring your data is separated from other organizations
- Regular security assessments and monitoring
- Access controls and authentication mechanisms
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. Upon account termination, we will delete or anonymize your data within a reasonable period, unless retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate personal data.
- Deletion: Request deletion of your personal data.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to certain processing of your personal data.
To exercise these rights, please contact us at info@vsysai.com.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences (e.g., language settings)
- Analyze usage patterns to improve our Services
You can control cookie settings through your browser preferences.
10. Third-Party Services
Our Services may integrate with third-party services (e.g., Google OAuth for authentication, Google Maps, payment processors). These services have their own privacy policies, and we encourage you to review them.
11. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it.
12. International Data Transfers
Your data may be processed in locations outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: